welcome to help center

What types of events do you cater to?

We provide rentals for all types of events, including weddings, corporate events, birthdays, baby showers, and more.

How do I reserve?

We now have a wishlist feature on our website. Simply “add to wishlist” similar to adding to cart when online shopping and submit your request with the icon on the bottom right of the screen. You may also contact us via email at support@theeventrentalguys.com or call us at 551-277-2515 to schedule your rental. To reserve your rental, we require a 50% deposit during the time of booking and the remaining balance is to be paid in full 14 days prior to your event.

What if I need to cancel?

We do not refund any non-refundable deposits. Once we receive a deposit, our system sets aside the items in your rental order and prevents us from booking those particular items for any other events. If you have any additional further questions, please email us at support@theeventrentalguys.com.

Do you charge a cleaning fee?

We do not charge a cleaning fee unless items are returned to us dirty. It is the responsibility of the renter to wipe down and clean all chairs being rented.

Can I pick up the order?

We allow pick-ups on orders over $75. There is also a $25 pick-up fee to ensure someone is at the warehouse. The pick-up and drop-off must be scheduled prior to reserving the items. Some items such as specialty chairs may not be allowed to be picked up due to the possible damage during transportation.

What if I need additional equipment or services on the day of the event?

We understand that last-minute needs can arise, and we do our best to accommodate additional requests. Please contact us as soon as possible, and we will do our best to provide the equipment or services you need.

How far in advance should I book my rental equipment?

It's best to book your rental equipment as early as possible to ensure availability. We recommend booking at least 2-3 months in advance for larger events.

What if I have a problem with the rental equipment during my event?

Our team is available to provide support throughout your event. If you experience any problems with the rental equipment, please contact us immediately, and we will work to resolve the issue as quickly as possible.

What happens if a rental item is damaged or lost?

If a rental item is damaged or lost, the customer will be responsible for the replacement cost of the item.

What happens if an item I want is unavailable?

We will suggest similar items to fit your theme or event needs.

What should I do if I need last-minute rentals?

Contact us immediately, and we’ll do our best to accommodate your needs. An rush fee may be applied by the logistics team.

Do you deliver and pick up?

Absolutely! Delivery rates are based on the distance and the items being delivered. If the delivery is not at street level and requires going up or down stairs or is a far distance from where our truck can park, there will be an additional charge for delivery.

Do I need to be home?

No, you do not need to be home. Prior to your delivery, the point of contact will receive a text message with your details. Feel free to reply with instructions on where to leave the items. Photos are encouraged.

Do you offer setup and breakdown services?

We are able to offer you setting up and breaking down the rental equipment we provide to you at an additional charge. We require a floor plan 48 hours prior to the drop-off time in order for the team to adequately prepare and not be late for any other drop-offs. You must arrange this service during the time of booking. If no setup services were requested and you require them during delivery, the driver(s) will need to receive authorization.

When do you drop off and pick up?

We deliver during the business hours of 9 AM and 6PM. You will receive a text message with your delivery details two days prior to your delivery date.

Can you drop off to the second floor or my rooftop?

We offer delivery to any floor. An additional Elevator or Stair Fee may apply, based on the logistics team's assessment of the job's complexity.

My venue requires an exact time delivery and COI. Can you accommodate?

We can absolutely work with your venue’s needs. COI can be requested (please have venue information ready). An exact time drop-off and pick-up can be requested for any day and time of the week for an additional charge.

Do you only serve Northern NJ, or do you deliver to other areas?

We primarily serve Northern NJ but can deliver to surrounding areas. Contact us for details about delivery to your location.

What forms of payment do you accept?

We accept major credit cards, checks, ACH wire transfer, and cash.

Do you require a deposit?

Yes, a 50% deposit is required to secure your order, with the balance due 2 weeks before the event.

What happens if an item is damaged or lost under my possession?

Customers are responsible for any damages or lost items and will be charged a replacement or repair fee, unless covered by the RPP.

Can I rebook my event for a later date instead of canceling?

We may offer, at manager’s discretion, a one-time rebooking option for customers who need to reschedule their rental reservation. Customers may request a rebooking of their rental equipment reservation for an alternative date and time, subject to availability.

Rebooking Fee: A rebooking fee of 25% of the total rental cost will be applied to all rebooking requests. This fee covers administrative costs and potential loss of business due to the change in reservation.

Notice and Time Limit: Rebooking requests must be made at least 5 business days prior to the original delivery date. Failure to provide this notice will result in the rebooking request being denied. Additionally, the rebooked date must fall within 12 months of the original reservation date.

How to Request a Rebooking: To request a rebooking of your rental reservation, please contact our customer service team at [support@theeventrentalguys.com]. Be prepared to provide your original reservation details and your preferred alternative date and time.

What is your cancelation policy?

Once a rental reservation has been confirmed, cancellations are not permitted. We understand that circumstances may change, but in order to maintain the availability of our equipment for all customers, cancellations are not accepted.

Here, we take pride in NEVER double-booking your items.

What type of tents are there?

Pop-Up Canopies:

Pop-up canopies are typically smaller structures that are designed to be easy to set up and take down. They are often used for backyard parties, picnics, and other events where shade or protection from the elements is needed. Pop-up canopies are typically made with lightweight materials, such as aluminum or steel frames and polyester or nylon canopies. They can be set up quickly without the need for any special tools or equipment.

Frame Tents:

Frame tents are larger structures that are typically used for weddings, corporate events, and other larger gatherings. They are freestanding and do not require any support poles in the center of the tent. Frame tents are made with aluminum or steel frames that support the weight of the tent, and they are typically covered with vinyl or polyester material. Frame tents can be set up on any surface, including concrete, asphalt, or grass, making them very versatile.

Pole Tents:

Pole tents are similar to frame tents in that they are also used for larger events, but they require support poles in the center of the tent. Pole tents are typically made with vinyl or polyester material that is supported by wooden or metal poles. The poles are staked into the ground and then the tent is raised around them. Pole tents are a little more challenging to set up than pop-up canopies or frame tents, but they are still relatively easy to assemble with a team of people.

WE ONLY OFFER POP-UP CANOPIES FOR EASY BUDGET-FRIENDLY OPTIONS AND FRAME TENTS AS WE’RE NOT BIG FANS OF POLES IN THE MIDDLE OF THE TENT.

How much space is needed for a tent?

Typically, we need at least 5 feet around the entire tent to give our team room to build it and maneuver but also to stake into the ground. For example, if you’re needed a 20x20 tent, we need a 30x30 area so we have 5 feet on each side. If you’re unsure if a tent can be installed, please email us the dimensions and a photo of the area to support@theeventrentalguys.com

Can you install a tent on hard surfaces?

Absolutely! A frame tent can be installed on a hard surface like concrete, asphalt, or any other hard surface. In fact, one of the advantages of a frame tent is that it can be installed on any surface, unlike pole tents that require staking into the ground. To install a frame tent on a hard surface, we use concrete blocks to secure the tent. It's important to ensure that the weights or anchors used are appropriate for the size and weight of the tent being installed.